Policies
When we uncovered the extensive process of obtaining and installing code-compliant custom handrails, the vision for Promenaid was born. Our modular components, produced and readily available for direct distribution from Dorval, QC, ensure swift access to code-compliant handrails for everyone, aligning with our belief that accessibility should be accessible.
If you are interested, explore our policies below to gain a deeper understanding of our customer-centric operations. If you have any questions, feel free to reach out! Lending a helping hand is our thing.
SHIPPING & HANDLING
Orders journey from our warehouses in Champlain, NY, or Montreal, QC, primarily using FedEx services. FedEx doesn’t deliver to PO boxes, so please use a street address when placing your order.
Processing is completed within 24 – 48 business hours for orders received before 12 pm EST, aligning with FedEx’s schedule.
In the unlikely event of a shipping issue, reach out within 5 business days. We’ll promptly address the matter at no additional cost. Your photos of the damaged shipment are invaluable, so thank you in advance for sending them!
RATES & TRANSIT TIMES
Ground shipping typically takes 1 – 7 business days in the US or Canada, with rates determined during checkout and expedited options available.
For locations outside the US or Canada, please reach out for details on rates and transit times.
WARRANTY & RETURN POLICY
For damaged items, refer to the “shipping and handling” section above.
Promenaid railing components are guaranteed against manufacturing defects for five years after purchase, with liability limited to replacement. Reach out with photos if you’re experiencing any issues.
Non-defective merchandise can be returned within 30 days of purchase in its original condition. After 30 days, all sales are final. To start a return, chat with our bot in the bottom right corner. Customers are responsible for return shipping costs, and we recommend adding insurance to protect against loss or theft. Expect a credit for your return within 14 days of us receiving the merchandise.
PRIVACY POLICY
We’re committed to ensuring that your privacy is protected while visiting our website. When we shop, we don’t expect our personal information be used for any purpose unrelated to the merchandise, and that’s how we treat our customers. We don’t share or sell customer information and we only collect what is necessary to inform you about our products and process your order.
When you place an order, we need your billing address and your phone number to authenticate the transaction. We need your email address to confirm the transaction and update you regarding the order. When you fill out a form, we use the information to provide better service or improve your experience on our site. We may also use your information to improve our own advertising and from time to time we may send you news of special offers, however you will be able to opt out of receiving these messages if you wish. We do not retain any credit card information – that’s handled entirely by our credit card processor, Stripe. Click here if you want to know more about Stripe. Our entire website is fully encrypted for your security.
TERMS & CONDITIONS
Here’s the legal stuff that our attorneys said we had to add:
Promenaid is a division of 9220-6820 Québec Inc Ltd.
When you use this site, you will be bound by the following terms:
This website could include technical inaccuracies or typographical errors. If we have incorrectly priced an item, we will have the right to cancel any order, even if the order has been confirmed and your credit card charged. If this happens we will promptly issue a credit to your credit card account for the amount charged. Prices listed do not include shipping and handling charges, nor do they include sales tax that may be charged where applicable. These charges are added in the shopping cart and checkout process.
When you place an order, you agree to pay the purchase price, shipping and handling, and any sales taxes that are applicable. You certify that the credit card information you supply is true, correct and complete.
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
All the merchandise made available through this website is provided ‘as is’ and without warranties of any kind, either express or implied, regarding the merchantability or fitness for a particular purpose. Under no circumstances shall Promenaid and 9220-6820 Québec Inc Ltd. and all of its officers, directors, owners, employees (‘9220-6820 Québec Inc’) be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of the website, information available in the website, delivery of the goods or the merchandise itself. This includes damages or injury caused by error, omission, interruption, defect, failure of performance or delay.
You agree to indemnify, defend and hold harmless 9220-6820 Québec Inc from any liability and costs including, without limitation, reasonable attorneys’ fees and court costs, due to or arising out of your use of this website, purchase or use of a product. In no event shall 9220-6820 Québec Inc’s total liability for damages, losses, and causes of action whether in contract, or tort, including negligence, exceed the amount paid by you.
In the event that any term or provision of this Agreement shall be deemed by a court of competent jurisdiction to be overly broad in scope, such court shall have the power and is hereby directed to limit such scope so that such term or provision is not overly broad, and to enforce the same as so limited. Subject to the foregoing sentence, in the event any provision of this Agreement shall be held invalid or unenforceable for any reason, such invalidity or unenforceability shall attach only to such provision and shall not affect or render invalid any other provision of this Agreement.
You waive the right to a trial by jury in any action, suit or proceeding brought to enforce, defend or interpret any right or remedies under, or arising in connection with or relating to, these Terms and Conditions. Any disputes arising under these Terms and Conditions will be governed by the laws of Quebec Canada, without reference to its conflicts of law principles. Any legal actions, suits or proceedings shall be brought exclusively in the Province of Quebec Canada.
